How do I initiate a warranty claim?
To initiate a warranty claim, send us a Warranty claim form via email@example.com and please, include some photos of the damaged area. We will let you know how to proceed.
If there is something wrong with the goods you have purchased, please do not hesitate to contact us, we will be happy to fix it. However, please note the following rules for using the shoes:
When making your selection, you should carefully consider the purpose for which the footwear will be used. The footwear should be used in a manner and environment appropriate to its purpose.
For footwear, carefully select the correct size and the best fit. Improperly chosen footwear type, size, width or shape cannot be the basis for a later claim.
Try the footwear on carefully when purchasing.
Shoes should be changed frequently, especially in inclement weather.
A shoehorn should be used when putting on shoes, especially closed-fitting shoes.
Textile and recycled suede footwear with ready-made stitching is not waterproof. Waterproofing can be increased by using suitable waterproofing products for footwear.
Drenched footwear must not be dried in direct contact or in the immediate vicinity of heat sources.
Please note that daily wear naturally reduces the life of the footwear. The warranty period of the footwear should not be confused with the lifetime of the footwear. Due to the different intensity of use of footwear by individual consumers, the life of the footwear may be exhausted before the warranty period expires.
No footwear may be machine washed.
Footwear must be protected from chemical attack and wetting.
Report a complaint as soon as a defect occurs!
Do not put it off until later, the fault could cause further damage to the shoe that cannot be claimed, e.g. a cracked sole forces a different way of walking when the sole comes off. And a trampled (worn down by inappropriate walking) sole is not grounds for a claim.
What is the procedure for a complaint?
In order to assess the defect, please send us photos and a short description of how the defect occurred - by email to firstname.lastname@example.org with the completed warranty form HERE.
Who pays the postage costs for the claim?
We will first assess the complaint based on the email communication and agree with you on the further procedure. However, the postage costs for a claim are our responsibility.
What goods will not be accepted for return
Shoes with a worn out (worn down by improper walking) sole.
Goods obviously overused and inappropriately used - e.g. skateboarding.