Returns / Exchanges

ok_yes_icon Can I return an item?

If you bought a product online, you have the right to cancel and return your order within 14 calendar days, for any reason and without a justification. The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.

To receive a full refund, the item must be in its original condition and cannot show any signs of wear.

To return the item please fill out the Exchange / return form and send it to the address as follows:

Sokolovská 105/76
Praha 8, 18600
Czech Republic

This policy applies to products purchased from the website


ok_yes_icon Do I have to pay for the delivery cost to return an item?

To maintain favourable prices for our customers, we do not absorb return shipping costs in our retail prices, therefore we are not able to offer free international shipping for returns

Any shipping charges that may incur when sending the items back to us are on your/customer responsibility.


ok_yes_icon  Can I exchange my products for something else?

Yes, we offer exchanges to our customers. You can exchange the item for any item we have available regardless of price.

In case of an exchange, we are responsible for covering the shipping costs of the exchanged items.


ok_yes_icon Can goods that have been worn/used be returned?

To return goods, they must be in their original condition. Please make sure you try footwear on indoors only until you are sure about your purchase. 


ok_yes_icon  How long does it take for a returned item to be refunded?

We will give you a refund within 14 days of receiving your cancellation request and the returned goods. 

Once the return has been processed, you will receive an email notification that the refund has been initiated. 


ok_yes_icon Are there any items excluded from the Returns & Refund policy?

Due to strict hygiene reasons, underwear and skincare/haircare products cannot be returned or exchanged under any circumstances.


ok_yes_icon How do I contact the customer service team?

If for any reason you find that a product you have purchased is faulty in any way, or does not match the order description, we can assist you in resolving the issue. You can contact us Monday to Friday 11.00am-6.00pm CET (Central European Time) on:
+420 773 475 559